Reference Verification SMS Program

SMS Consent Workflow for Professional References

Overview

Care Connect Staffing uses SMS text messaging to facilitate professional reference verification for healthcare staffing. This page explains our SMS consent workflow and how we ensure compliance with the Telephone Consumer Protection Act (TCPA) and carrier requirements.

Purpose of SMS Messages

We send SMS messages exclusively for transactional purposes related to professional reference verification. Our SMS messages are used to:

  • Request consent from professional references to receive a reference form link

  • Deliver secure links to complete reference verification forms

  • Send reminders to complete pending reference requests

Consent Workflow Steps

Our SMS consent workflow follows a strict double opt-in process to ensure all recipients have explicitly consented to receive messages:

Step 1: Candidate Authorization

A job candidate using our platform adds their professional references and selects SMS as the preferred contact method. Before any messages are sent, the candidate must:

  • Provide the reference's mobile phone number

  • Confirm they have obtained verbal or written permission from their reference to receive SMS messages

  • Accept our Terms of Use and Privacy Policy via a checkbox consent

Step 2: Initial Consent Message

After the candidate grants authorization, we send an initial consent request message to the reference. This message:

  • Identifies Care Connect Staffing as the sender

  • Explains that the candidate has requested a professional reference

  • Asks the recipient to reply "Y" to confirm they consent to receive the reference form link

  • Provides opt-out instructions (reply STOP)

Sample Initial Message:
"Care Connect Staffing: [Candidate Name] has listed you as a professional reference. Reply Y to receive a secure link to complete the reference form. Reply STOP to opt out. Msg & data rates may apply."

Step 3: Reference Confirms Consent

The reference must actively confirm their consent by replying "Y" to the initial message. Only after receiving this affirmative response do we proceed to send the reference form link.

  • No response = No further messages sent

  • Reply "STOP" = Number added to opt-out list, no further messages sent

  • Reply "Y" = Consent confirmed, reference form link sent

Step 4: Reference Form Link Delivery

After receiving consent confirmation, we send a message containing:

  • A secure, time-limited link to the reference verification form

  • Brief instructions for completing the form

  • Opt-out reminder

Sample Link Message:
"Care Connect Staffing: Thank you! Please complete the reference form for [Candidate Name] here: [secure link]. Reply STOP to opt out."

Message Frequency

Recipients may receive up to 3 SMS messages per reference request:

  1. Initial consent request message

  2. Reference form link (after consent confirmed)

  3. One reminder message if the form is not completed within a reasonable timeframe

Opt-Out Instructions

Recipients can opt out at any time by:

After opting out, recipients will receive a confirmation message and no further SMS messages will be sent. To re-subscribe, recipients can reply START.

Help and Support

Recipients can reply HELP to any message for support information. Our support team is also available at:

Data Privacy and No Third-Party Sharing

We will NOT sell, rent, or share mobile phone numbers or SMS opt-in consent with any third parties for marketing or promotional purposes. Phone numbers are used exclusively by Care Connect Staffing for reference verification communications.

For complete details on how we handle personal data, please review our SMS/Text Messaging Privacy Disclosure and our full Privacy Policy.

TCPA Compliance Statement

Care Connect Staffing is committed to compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal and state regulations governing SMS communications. Our double opt-in consent workflow ensures that:

  • All recipients have provided prior express consent before receiving messages

  • Clear identification of the sender is provided in every message

  • Opt-out instructions are included in every message

  • Opt-out requests are honored immediately

  • Messages are sent only during reasonable hours (7 AM - 9 PM recipient's local time)

Message and Data Rates

Standard message and data rates from your mobile carrier may apply to messages sent and received. Care Connect Staffing is not responsible for any charges incurred from your mobile carrier.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message delivery is not guaranteed.

Related Policies
Contact Us

If you have questions about our SMS consent workflow or need assistance, please contact us:

Care Connect Staffing, A Series of Geek Genix, LLC
10412 China Spring Rd
Ste F PMB 1125
Waco, TX 76708
Toll-Free: (844) 922-7326
Email: support@careconnectstaffing.com